Effective Date: 29th August 2024

Introduction

At MCQKaro.com, we strive to provide our users with high-quality educational content and mock tests. We understand that there may be situations where you might need a refund. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.

Eligibility for Refunds

Refunds may be granted under the following circumstances:

  1. Technical Issues: If you experience technical difficulties that prevent you from accessing or using our mock tests, and these issues cannot be resolved by our support team, you may be eligible for a refund.
  2. Service Not Delivered: If you purchase a mock test package and the service is not delivered as promised, you may request a refund.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  1. Change of Mind: We do not offer refunds if you change your mind after purchasing our services.
  2. Partial Use of Services: If you have already accessed a significant portion of the mock tests or other resources, a refund will not be granted.
  3. Failure to Achieve Desired Results: Refunds are not provided if you do not achieve the desired results after using our mock tests, as individual performance can vary.

Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email us at support@mcqkaro.com or WhatsApp us at 82890-88550 within 7 days of your purchase, explaining the reason for your refund request. Include your order details.
  2. Review Process: Our support team will review your request and may contact you for additional information. Please allow 5 days for us to process your request.
  3. Refund Approval: If your refund request is approved, the refund will be processed using the original payment method. Please note that it may take an additional 5 days for the funds to be reflected in your account.

Changes to This Refund Policy

We reserve the right to change the Refund Policy from time to time. You are therefore advised to re-read the Terms and Privacy Policy on a regular basis. Should it be that you do not accept any of the modifications or amendments to the Terms and Privacy Policy, you may terminate your use of this application immediately.